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What Can I Expect From DotActiv’s 24-Hour Help Desk Support?

DotActiv’s IT team are on 24-hour IT support Monday through Friday. Log a support ticket within DotActiv software and our IT team will respond within minutes.
You can expect reliable, timely and professional assistance from our IT team. At DotActiv, we strive to maintain high-quality service at all times.
Our IT team can solve both functional and technical product issues. However, if you are struggling to understand how to use a certain aspect of our software, we strongly recommend watching the videos available on DotActiv Academy.
Alternatively, you can get in touch with our training manager for your one-on-one training session.
Our IT team can help you with new feature issues, bug issues or other software-related problems.

What Our Clients Say

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Thank You Winners

The fact that DotActiv has users of its software in over 60 countries means that it doesn’t matter where you are; if you need a category management solution, we can deliver
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Thank You Overland Liquors

Liquor franchise business, Overland Liquors has chosen DotActiv as it’s category management solutions provider. #ThankYou. Visit to find a category management solutions package for your business.

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Thank You Pick n Pay

It’s always a good day when the second largest supermarket chain store in South Africa says kind things about your business and the work you do for them.